This IT training provider needed some last minute Google Analytics expertise. Luckily, SearchStar were on hand to plug the gap...

“Mike is a very good person to have around if you care about knowing whether your digital marketing works or not. Since partnering, Mike has delivered two very successful workshops for us covering Google Analytics and Google Tag Manager. A proactive, results-focused and reliable trainer, Mike’s enquiring mind means his thinking usually goes beyond the core scope of what is asked or expected of him.”

David Webster, Managing Director, Verhoef Training Ltd

About Verhoef Training

Delivering courses to the IT community across the UK and beyond, Verhoef specialise in on-site, web based and public classes at their dedicated training centre.

Workshop specification

Verhoef Training got in touch with a last minute request for a Google Analytics trainer after their existing partner let them down two days before the workshop. The training was for a large financial services organisation, and following on from the initial workshop, SearchStar carried out further training for the same organisation later in the year.

The long term project goals were to relieve the pressure on the company call centre by making the customer portal as user friendly as possible, and creating a seamless process for logging into the portal and setting up a direct debit. The overall aim of the workshop was to upskill the technical and service teams with the expertise needed to benchmark data, set KPIs and then develop digital insight that they could use to optimise the site.


Training

The workshop was designed to be very specific to the client’s needs, so core members of the project team were invited to provide strategic input throughout the day. The number of attendees on the workshop was small, so there was always the opportunity to ask questions and study real life examples of the delegates’ data.